Tg999 believes gaming should be an enjoyable experience — it should never be a source of stress or harm. Tools for responsible play, ways to understand your own habits, and access to help when you need it — it's all here.
All these tools are free and available at any time — no approval needed, no waiting.
Set a maximum deposit amount on a daily, weekly, or monthly basis — whichever works for you. Once set, it takes effect immediately. Lowering your limit happens instantly, but increasing it requires a 24-hour waiting period — this is intentional, to prevent decisions made in the heat of the moment.
Decide in advance how long you want to play — 30 minutes, 1 hour, or 2 hours. Once the time is up, you'll be logged out automatically. It's very easy to lose track of time while gaming — this tool makes sure that doesn't happen.
Every 30 minutes or every hour, a pop-up will appear showing how long you've been playing and how much you've won or lost. It may seem like a small nudge, but it's an important moment to step back and reconnect with reality.
Take a temporary break from 24 hours up to 30 days. You won't be able to log in during the cooling-off period, and promotional messages will be paused. This tool is especially useful for cooling down emotionally after a loss.
Exclude yourself from the platform for a set period or permanently. Once active, the exclusion cannot be cancelled before it expires — and that's exactly what makes it effective. You can activate it through Account Settings or by contacting Support.
If there are young family members in your household, we recommend using third-party filtering software on your devices. tg999 encourages all users to keep device-level protections active to prevent minors from gaining access.
Set up a deposit limit in just three steps — the whole process takes under 5 minutes.
Log in to tg999.xyz or the app. Click the profile icon in the top right corner.
Go to your account settings and look for the "Responsible Gaming" option — that's where you need to be.
Daily / Weekly / Monthly — select the type you prefer, enter the amount, and confirm. Takes effect immediately.
If you can't find the settings, reach out via live chat — our support team will guide you through it in Bangla. There's no charge for setting a limit.
Before requesting exclusion, withdraw any balance from your wallet. Any active bonuses will be forfeited.
Contact us via live chat or support@tg999.xyz to request self-exclusion — either for a set period or permanently.
Your account is typically deactivated within 24 hours. A confirmation message will be sent to you.
When a fixed-term exclusion ends, reactivating your account requires identity verification — and it won't be immediate. The delay is intentional, giving you time to make a considered decision rather than an impulsive one.
The questions below are based on internationally recognised gaming behaviour assessment frameworks. Your answers are for your eyes only.
1. In the past month, have you deposited more money than you had budgeted for?
2. After a loss, have you ever felt that you had to win that money back?
3. Has gaming or betting caused problems with your family or work?
4. Have you ever felt the urge to keep playing but found you couldn't stop yourself?
5. Have you borrowed money — or considered borrowing — to cover your gaming expenses?
If you notice any of the following signs in yourself or someone close to you, please reach out for help.
Spending money meant for food, rent, or other essential expenses on gaming.
Chasing losses — continuing to bet after a loss with the mindset of "I'll win it back this time."
Hiding your gaming habits from family or friends, or being dishonest about it.
Feeling irritable, restless, or low when you're unable to play.
Strained relationships with family or friends as a result of gaming.
Playing late into the night, getting less sleep, or noticing effects on your physical health.
These simple habits are what turn gaming into genuine entertainment.
Set a fixed monthly gaming budget so that even if you lose, it never affects the rest of your life.
Don't play for more than an hour at a stretch. Taking breaks keeps your head clear and your decisions sharper.
Don't try to chase back what you've lost. Every game starts fresh — it has no connection to the one before.
Avoid gaming when you're angry, feeling down, or under stress. Your judgment is compromised at those moments.
Online gaming and betting have become a fast-growing form of entertainment in Bangladesh. Millions of people bet on the excitement of cricket or football every day, or sit down for a few rounds at a Live Casino. For most, it's genuinely recreational — they play within a budget, stop when they lose, and enjoy the wins. But for a small number of people, gaming can slowly become a problem.
Tg999 believes that as a platform, we have a responsibility beyond entertainment — to ensure that entertainment never becomes a source of harm in anyone's life. That's why responsible gaming isn't a rule for us; it's a core value.
Problem gambling isn't always easy to spot — because it builds up gradually. It might start with depositing a few hundred BDT extra, then trying to chase losses, then spending money without telling your family. Each step feels small on its own, which is what makes it so hard to recognize. But answering the assessment questions on this page honestly can make the full picture a lot clearer.
One thing worth keeping in mind in the Bangladesh context is the central role of family. If you feel that gaming is starting to affect your relationships at home, that's an important signal to take seriously. tg999's support team is Bangla-speaking — they understand these situations and are ready to help without any judgment.
Many people skip deposit limits because they think, "I don't need that." The truth is, setting a limit isn't a sign of weakness — it's a deliberate financial decision. Just like you budget for transport or food each month, setting a cap on gaming spending is simply smart money management. When you can't exceed that limit, you actually have more freedom in your choices.
A word on cooling-off periods. After a big loss, it's natural to feel frustrated and want to jump straight back in. If a cooling-off period is active at that moment, logging in isn't possible — and that's the point. It gives you room to breathe. When you come back the next day or the following week with a clearer head, you're in a much better position to make a sound decision.
Tg999 keeps an eye out for certain patterns itself. If a user's behaviour shows unusual changes — such as a sudden spike in deposits or extended play sessions at 3 a.m. — the Support team may reach out to that user. This isn't judgement; it's care.
If you feel things have gotten out of hand and you can't stop on your own, reaching out for help is the bravest thing you can do. Contact tg999 Support — they won't judge you, they'll help you. They can activate self-exclusion on your account and, if needed, guide you toward professional support.
One last thought — play on tg999 for enjoyment, not out of pressure. Winning is great, but it's not the only point. The real pleasure is in the experience of watching an exciting cricket match with a bet on the line — whatever the outcome.
If any of the following applies to you, contact tg999 Support right away:
support@tg999.xyz — Reaching out takes courage.
Answers to your questions about locked accounts and bonus wagering requirements.