Tg999 Terms & Conditions — what you need to know before using the platform

By using tg999.xyz ("Platform", "we", "tg999"), you ("user", "you") are deemed to have agreed to these terms and conditions. These terms apply to all tg999 services — Sports Betting, Live Casino, slots, mobile app, and any future additions.

If you disagree with any part of these terms, please refrain from using tg999. Logging in or using any service on the platform constitutes your acceptance of these terms.

To create an account on tg999, you must provide the following accurate and truthful information:

• Full name (as it appears on your National ID)
• Active mobile number (for OTP verification)
• Correct date of birth (for age verification)
• Valid email address (if applicable)
• Payment method details (bKash / Nagad / Rocket number)

Tg999 reserves the right to close an account at any time if it was registered with false or incomplete information. During identity verification, a copy of your National ID, birth registration certificate, or passport may be requested.

You are solely responsible for the security of your account. We strongly advise against sharing your password or login details with anyone. If you suspect unauthorized access, contact tg999 support immediately.

All tg999 services are strictly for users aged 18 and above. Account registration or use of the platform by minors is strictly prohibited.

Tg999 may request age verification at any time. Your account may be temporarily restricted until verification is complete. If verification confirms you are under 18, your account will be permanently closed and a balance refund process will be initiated.

The key terms governing deposits and withdrawals on tg999 are outlined below:

• Withdrawals can only be made via the same payment method used for the deposit.
• Identity verification may be required for your first withdrawal.
• Withdrawals cannot be made directly from a bonus balance — wagering requirements must be met first.
• tg999 is not responsible for delays caused by payment system issues.
• Transactions may be temporarily held during investigation of suspicious activity.

The core betting rules on tg999 are outlined below. These apply to all bet types — cricket, football, Live Casino, slots — across the board.

• Once a bet is confirmed, it cannot be cancelled or changed.
• If a match or event is cancelled, abandoned, or results in a draw, the bet is voided and the original stake is returned.
• Server latency during in-play betting is normal and tg999 is not liable for any resulting delays.
• In a parlay bet, if even one selection loses, the entire parlay is considered lost.
• If a technical error is detected in the odds, tg999 reserves the right to void the affected bet.
• If a Live Casino game session is interrupted mid-play, the outcome will be settled based on the server records.
• The RNG for slots and casino games is certified by iTech Labs — all results are completely random.

All bonuses and promotional offers on tg999 are subject to their own terms. It is your responsibility to read the relevant terms before claiming any bonus.

• The welcome bonus is available to first-time registered users only — it does not apply if you have a previous account.
• Each bonus carries a specific wagering requirement (typically 10x to 30x).
• Bonus balances are generally valid for 7 to 30 days — any unused balance after this period will be forfeited.
• Wagering requirements may also apply to winnings from bonuses or free spins.
• To receive a referral bonus, the referred person must complete their first deposit.
• Claiming the same bonus more than once — whether through multiple accounts or from the same household address — is prohibited.

Tg999 reserves the right to modify, suspend, or cancel any bonus offer at any time. Users will be informed of any changes in advance through official channels.

The following activities are strictly prohibited on tg999. tg999 reserves the right to permanently close any account found in violation of these rules and forfeit the account balance.

• Operating multiple accounts under the same identity.
• Using bots, scripts, or automated software to place bets or play games.
• Placing bets on behalf of or as a representative of another person.
• Exploiting system vulnerabilities or bugs to gain an unfair advantage.
• Using the platform for money laundering or any other financial crime.
• Selling or transferring your account to another person.
• Attempting to claim bonuses or promotions through fraudulent means.
• Impersonating a tg999 employee or representative.

Tg999 may temporarily suspend or permanently close an account without prior notice under the following circumstances:

• Violation of any clause within these terms.
• Failure to pass identity verification or provision of false information.
• Suspected financial irregularities or money laundering concerns.
• By direction of legal authorities.
• At the user's own request (self-exclusion).

Upon account closure, any valid balance (excluding bonuses) will be returned through the standard process. However, if prohibited activity is proven, the balance may be forfeited.

Tg999 is committed to protecting your personal information. Details provided at registration are used solely for service delivery, identity verification, and applicable legal obligations.

• Your data is never sold to third parties for marketing purposes.
• Payment details (such as your bKash number) are stored in encrypted form.
• Information may be disclosed in response to a valid legal request from the relevant authorities.
• For more details, please read our Privacy Policy.

Tg999 treats responsible gaming as a core principle. The following tools are available on the platform at no cost:

• Deposit Limit — set a daily, weekly, or monthly deposit cap.
• Session Timer — set a time limit for your gaming session in advance.
• Cooling-Off Period — take a break ranging from 24 hours up to 30 days.
• Self-Exclusion — exclude yourself for a set period or permanently.
• Reality Check — get periodic reminders of how long you've been playing.

If you notice any signs of losing control over your gaming, contact support immediately or Responsible Gaming Page See.

If you have a dispute with tg999, follow the steps below:

• Step 1: Contact us via live chat or email (support@tg999.xyz) with full details — include the date of the issue, transaction ID, and any screenshots.
• Step 2: Our support team will provide an initial response within 48 hours.
• Step 3: Complex disputes will be escalated to a supervisor level — resolution may take up to 7 business days.
• Step 4: If both parties cannot reach an agreement, the matter will be referred to independent arbitration through the licensing authority.

The relevant balance may be temporarily frozen during a dispute. No withdrawal will be processed until a final decision has been reached.

Tg999 reserves the right to modify or update these Terms & Conditions at any time. For significant changes, users will be notified at least 7 days in advance via app notification or email.

Continued use of the platform after any changes takes effect constitutes acceptance of the updated terms. If you do not agree to the new terms, you have the option to close your account.